Dealing with the Failure to Yield

November 4, 2011 1 comment


I’ve never written about any personal health problems with any great detail but my most recent experience has prompted me to do so for several reasons. Several months ago, I had hip arthroscopy…while it is a minimally invasive procedure…that doesn’t mean it is a pain free experience. Full recovery is between six months to a year. To make a long story short I had a hip labral tear. A hip labral tear involves the ring of soft elastic tissue, called the labrum, that follows the outside rim of the socket of your hip joint. ~ Mayo Clinic. Put simply torn cartilage in your hip. Physical therapy is how it is treated in a lot of instances; it wasn’t an option for me though. How it happened is anyone’s guess. I was pretty physically active with yoga, dance and martial arts classes.

The surgery itself was a piece of cake. I got knocked out and remember nothing. While pre-surgery testing was annoying it was nothing like the post-surgical experience I had. I was given a cane to use the day of the surgery…yes this is a out-patient procedure and they make you walk out that day once you wake up.

I expected to have some trouble navigating the public transportation system in New York, my mother had polio as a child and while she recently started using a cane herself I had seen prior to this how people treated her when she visited. She was slower going up steps and was nearly tripped on more than one occasion. It’s one thing to watch but it is quite another to be the victim of other people’s truly moronic behavior.

Anyone who has met my mom knows she wasn’t too pleased to hear what I was dealing with on the subway almost daily. I told her it was beyond pointless to write the MTA but she did anyway…

Below is the response she received…

This is in response to your recent e-mail to MTA New York City Transit regarding priority seating.

We sincerely regret any difficulty you have experienced. As you know, New York City Transit has seating on buses and subway cars specifically designated for senior citizens and persons with disabilities. The seats marked “Priority Seating” are designated for customers with disabilities, as mandated by federal law. If a customer requests one of these seats and the occupant refuses to move, the bus operator or conductor (if available) must explain the policy and ask the person to vacate the seat. The role of the bus operator or conductor in this case is to remind the customer of the law. This issue is complicated by the fact that not all disabilities are obvious physical ones. The person occupying the Priority Seat might refuse to vacate the seat because the person requesting the seat shows no visible sign of any disability. The person with the disability is not required to state their disability and the bus operator or conductor is not allowed to ask about the disability.

Seats at either end of a subway car, with signs reading, “Won’t you please give this seat to the elderly or disabled,” are considered “courtesy seats” because it is up to customers to voluntarily give up these seats. It may interest you to know that NYC Transit has a public awareness campaign intended to encourage our customers to give up their seats to the elderly and disabled. It should also be noted that while bus operators and conductors are obligated to request compliance with the law, they are not authorized to compel compliance.

If you have further transit-related concerns, you may visit our website at www.mta.info, or call (718) 330-1234, from 6:00 a.m. to 10:00 p.m., daily, or write to Customer Services at 2 Broadway, Room A11.146, New York, NY 10004.

We thank you for taking the time to contact us.

The first time I read this email from the MTA my initial thought was bullocks. I haven’t seen any awareness campaign and I ride the subway pretty much everyday. If the goal of the campaign is awareness well it isn’t working or is so well hidden it’s a Mission Impossible assignment.

If bus operators and conductors are not authorized to compel compliance what exactly is the point.

Seriously…
I was nearly hit by several strollers on the street..and yes they saw me..I was just moving too slowly to get out of the way. One man even jumped to get around me nearly causing me to fall over. He said he was sorry as he was doing it. Right. My response to him was if he was actually sorry he wouldn’t have done it in the first place.

People would rush me to get into an elevator, I love kids but a stroller isn’t a disability the last time I checked. The sign does say people with disabilities and the elderly should be let on first. My mother had the same issue when she was here. I even asked a elderly woman on the subway one day what her experiences were like on the transit system. She used a cane as well. Sadly she’d also had people nearly trip her with strollers, bikes..you name it…it had happened.

Someone said to me perhaps because of my age people assumed I didn’t need a seat. Er, please. People didn’t even get up for an older woman. Crutches, cane, wheelchair…doesn’t matter you become part of the invisible crowd…and yes people do avoid eye contact. My physical limitations were temporary, people deal with this crap everyday. How I don’t know. I was sorely tempted to whack someone with my cane a few times…I’m only half joking.

Well, I’m having knee surgery in a few weeks, not sure I’m ready for another round of that rubbish. But thanks to all the strangers who did give up their seats or stopped me from falling when others bumped into me.

So my plea is this:

  • Be more aware of your surroundings and fellow human beings.
  • Offer your seat to pregnant women, the elderly and people with disabilities. They shouldn’t have to ask.

Adventures in Freelancing: The Rubbish Pile

October 10, 2011 No comments yet

I’ve been working as a user experience contractor for a few years now and I have to say there are more than a few things I find annoying…what follows is the short list. I could write a bible on this stuff.

  1. We don’t care about anything but the money – Utter rubbish….that may be true of some people but it shouldn’t be a blanket statement. Some contractors put in the time and go the extra mile not just because of the money but because they take pride in what they do.
  2. We hate full-timers – Again a complete bunch of non-sense. Some people like the lifestyle that being a contractor affords. Don’t forget…when we don’t work we aren’t getting paid.
  3. We are contract employees because we can’t get a real job. I would say my usual “bite me” on this one. But for some people contract work IS a stepping stone to getting a full-time staff role. Er, sorry I have a real career. There is a difference.
  4. Overtime is our friend. Some people love it. Personally I hate working overtime. Just because I get paid for it doesn’t mean I want to spend my downtime working. I can eat into your sorry budget if you fail to plan…plan to fail
  5. We can’t tell what a workplace is like because we aren’t there very long. Again, not accurate. A good consultant can assess an environment pretty early in an assignment. I know for example if I hate the work setup from day one. You can tell group dynamics at the first team meeting. The alpha personalities show up pretty early as do the people lacking social skills. I’ve even turned down gigs if I didn’t like the interviewer – if they were someone I’d be working closely with.

There will always be people who believe that contract workers are less than qualified or they’d have a real job. But honestly who wants to work for the intellectually deficient (or ID as I like to call it). It certainly isn’t a career strategy for everyone. I’ve certainly contemplated what being a staff employee would mean but every time I’ve interviewed for a gig I’ve felt ambivalent. Obviously, a sign I’m not interested.

Communication skills are key to working with and as a contractor. Passion also plays a role, you don’t get excited about work you aren’t passionate about. I may not always like the projects I work on but I love what I do or I’d change careers again!

So what are your pet peeves about contract work? I have so many horror stories I might have to adapt my own version of the movie Horrible Bosses or Horrible Agencies…might be more appropriate!

Why I Hate My BlackBerry

February 1, 2011 4 comments


I bought my BlackBerry almost 2 years ago. I could say my experience has been a love hate relationship from day one. But I would be lying. It’s been mostly hate.

Here are the highlights of my experience…

The Design

  • The screen is too small
  • The ball sticks. (One of the more annoying features.)

Making Calls

  • I can’t get reception in my apartment. Something I was able to do with my old mobile
  • The phone is too wide. Holding it while talking is a pain…literally. Only solution is getting a mobile headset.

Browsing The Web

  • Pages load so slowly. I barely use it
  • Only sites optimized for mobile load relatively quickly. Even then I could go gray waiting on a page load

The Software

  • The software doesn’t have a reset. If it crashes you need a new phone. I’m on my 4th.
  • Keep too many emails on the device and performance slows to a crawl. (That is NOT in the manual. A Verizon employee told me that was one reason my phone was sometimes unresponsive)

The Apps

  • App prices are totally ridiculous in comparison to other smartphones
  • Upgrade an app software and re-entry of the app password is required EVERYTIME

Ultimately email is the only thing my BlackBerry is good for. Needless to say my first BlackBerry is going to be my last.

Some people love their Blackberry device. Me + BlackBerry just don’t play well together. How this phone managed to get four – five star reviews when it came out totally escapes me.

If you have any smartphone recommendations please feel free to send them my way.


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