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Begin the journey into the promises of 2011. Here are some quotes to help ring in your New Year with style.

• Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. ~ Helen Keller
• If you don’t know where you are going, you’ll end up someplace else. ~ Yogi Berra
• One resolution I have made, and try always to keep, is this: To rise above the little things. ~ John Burroughs
• We will open the book. Its pages are blank. We are going to put words on them ourselves. The book is called Opportunity and its first chapter is New Year’s Day. ~ Edith Lovejoy Pierce
• We spend January 1 walking through our lives, room by room, drawing up a list of work to be done, cracks to be patched. Maybe this year, to balance the list, we ought to walk through the rooms of our lives… not looking for flaws, but for potential. ~ Ellen Goodman

Also here are some books to help put a new spin on 2011:

• Your Best Year Yet!: Ten Questions for Making the Next Twelve Months Your Most Successful Ever
• This Year I Will…: How to Finally Change a Habit, Keep a Resolution, or Make a Dream Come True

Customers don’t relate to anonymity on your part or theirs. If you want to differentiate yourself based on personalized service, you need to be prepared to interact with customers — even millions of them — as individuals. – Patricia Seybold and Ronni Marshak, Customer.com

An enterprise gets smarter and smarter with every individual interaction, defining in ever more detail the customer’s own individual needs and tastes. – Don Peppers and Martha Rogers, Enterprise One to One

There is no artifice as good and desirable as simplicity – St. Francis de Sales

Your audience is one single reader. I have found that sometimes it helps to pick one person — a real person you know, or an imagined person — and write to that one. – John Steinbeck

If you have an unhappy customer on the Internet, he doesn’t tell six friends, he tells 6,000 friends. – Jeff Bezos, Amazon.com

Jeff Bezos, is absolutely right, he should know people were in an uproar not to long ago on Twitter about something his company supposedly did.

The Internet has given us all a voice. But who is listening?